This Shipping and Return Policy explains how we handle the shipment of our electric tricycles and rickshaws, as well as our approach to returns or claims for damaged/defective goods.
1. Shipping Method and Process
Sea Freight : We use reputable third-party logistics providers to ship by sea.
Packaging : Products are securely packaged (e.g., in wooden crates or reinforced cartons) to protect them during transit.
Documentation : We provide necessary shipping documents (e.g., Commercial Invoice, Packing List, Bill of Lading, Certificates) to assist with customs clearance.
Incoterms and Delivery Point : The terms (FOB, CIF, DAP, etc.) determine our responsibilities versus yours. Refer to your order’s Incoterms for details.
2. Delivery Timeframes
Estimated Transit Times : Shipping times vary widely by destination (often several weeks). We provide estimated schedules but cannot guarantee exact arrival dates.
Customs and Inland Transit : Customs clearance time can add to total delivery time. You are responsible for import duties, taxes, and any storage fees due to delays in clearance.
Tracking : We share shipping documents and tracking information (container number or Bill of Lading) when available.
3. Shipping Costs
Freight Charges : Either included in your quote (CIF/DAP) or billed separately.
Duties and Taxes : You handle all import duties and taxes unless stated otherwise.
Insurance : Basic marine insurance may be included under certain Incoterms. Additional coverage can be arranged if requested.
4. Inspection and Acceptance
Upon Arrival : Inspect the goods immediately for any visible damage. If there is damage, note it on the delivery receipt (if possible) and contact us promptly.
Hidden Damage : If you discover damage after uncrating, notify us quickly with photos and details.
5. Return and Refund Policy
Damaged Goods in Transit : If the product arrives with shipping damage, notify us immediately. We may file a claim with the insurer or carrier and arrange for repair or replacement.
Defective Products : If there is a manufacturing or functional defect, we will work with you to provide replacement parts or a replacement unit, depending on the severity of the issue.
No Unconditional Returns : We generally do not accept returns for non-defective items. However, you can contact us to discuss exceptional circumstances. Any approved return may be subject to restocking fees and return shipping costs.
6. Procedure for Returns or Claims
Contact Us : Email or call with your order details and a description of the issue.
Provide Evidence : Share clear photos or videos showing the damage or defect.
Await Instructions : Our team will advise on repair, replacement, or return.
Shipping or Repair Arrangements : We may send replacement parts, authorize a return, or arrange another solution.
Resolution : Once the item is repaired or replaced, or a suitable arrangement is made, we will confirm closure of the claim.
7. Customer Responsibilities
Accurate Info : Provide correct contact and shipping details.
Timely Clearance : Work proactively to clear customs.
Proper Handling : Use the recommended equipment and labor for unloading and assembling your products.
Maintenance : Follow maintenance guidelines for optimal performance.
Communication : Stay in touch with us regarding any concerns or questions.